Services Terms and Conditions

COLOUR + LIGHTENING WORK
With all lightening and colour work, your stylist will ask you about what your previous hair history and haircare routine when you arrive for your consultation. There are certain products that may compromise the condition of your hair and may require a strand test being performed prior to your service starting to ensure your hair is in a condition to begin your service. The health of your hair is our no 1 priority and we thank you for sharing this information with us.Additional costs – the package prices above are reflective of what is included in the packages only. Depending on your desired end result or your inspiration picture, you may be required to have service enhancers to achieve this for you. Your stylist will do a full consultation with you prior to starting your appointment in which a price breakdown and quote will be discussed with you prior to starting your appointment. Please refer to our Service Enhancer menu for more details.
SEASONAL SPECIALS
SPECIALS T&C's
  • Not to be used in conjunction with any other offer.
  • You must mention offer to your stylist to redeem discounted price.
  • Product is to be taken with you at time of service. Refunds are not available on products within any special package. Exchanges are permitted if product is unopened.
  • Please note promotional images used are for display only. End results may vary.
  • Restyle style cut additional $59. 
  • Additional Cost for Length 
MONDAY TO WEDNESDAY T&C's
  • Not to be used in conjunction with any other offer.
  • You must mention offer to your stylist to redeem discounted price.
  • Please note promotional images used are for display only. End results may vary.
  • Additional Cost for Length 
  • Valid from Monday to Wednesday Only 
  • Not Valid For Public Holidays
STUDENT DISCOUNT T&C's
  • Not to be used in conjunction with any other offer.
  • You must mention offer to your stylist to redeem discounted price.
  • Please note promotional images used are for display only. End results may vary.
  • Additional Cost for Length 
  • Valid from Monday to Friday Only 
  • Not Valid For Public Holidays
CANCELLATION POLICY
Appointments
  • We kindly ask for 24 hours notice of cancellation of an appointment.
  • Our Salon Support team make every effort to confirm and accommodate appointments. If we are unable to confirm your appointment, we reserve the right to add your appointment to our waiting list and will be in contact with you before doing so. 
  • We will make every effort to accommodate late arrivals but we cannot guarantee completeness of the service that has been booked.

CARD SURCHARGE
Please note all card transactions incur a surcharge of 0.55% and 2% for Amex. Thank you for your understanding.

STEFAN HAIR STUDIO 
Stefan Hair Studios are full service salons. Stefan Hair Studio pricing may differ from Stefan salon pricing. Please click here for Stefan Hair Studio Pricing.

ADDITIONAL LENGTH
Additional length is charged on all packages.

  • Medium hair is classified from ear lobe to shoulder and is an additional cost of $20.
  • Long hair is classified from shoulder onwards and is an additional cost of $30.