Returns

Change of Mind for Stefan Brand Products

If you change your mind about a product you have purchased, we are happy to refund or exchange if:

1. The product has been returned to us within 14 days of purchase.
2. You have provided proof of purchase.

 

Change of Mind for all other brand products 

If you change your mind about a product you have purchased, we are happy to refund or exchange if:

1. The product is unused, unopened and in saleable condition.
2. The product has been returned to us within 14 days of purchase.
3. You have provided proof of purchase.

ghd electrical warranty 

ghd electrical styling tools are not eligible for change-of-mind returns or refunds. If your tool develops a fault, please register your warranty and contact ghd support directly. Stefan Hair is not able to process warranty claims on ghd’s behalf.

https://www.ghdhair.com/au/help/product-registration

Faulty Products 

If you have purchased a faulty product, please return it to your local salon for assessment. You are entitled to an exchange if:

1. The product has been returned to us within 14 days of purchase.
2. You have provided proof of purchase.
3. The product is deemed as faulty.

Please note we will not provide refunds or exchanges for products that have been damaged due to incorrect storage or handling

In Salon Incorrect Product Recommendation 

If you feel a product recommended by one of our Stylists in not suitable you are intitled to an exchange if 

1. The product has been returned to us within 14 days of purchase
2. You have provided proof of purchase 
3. We can reassess your concerns and recommend a more suitable product 

Please note any price difference will need to be paid by the customer

Online Order Returns

To start a return, please enter your details below:

 

Don't want to use Refundid? Please email customercare@stefan.com.au to process a return/refund. 

Returns/Exchanges Online

Online purchases must be sent back to our warehouse within 14 days. We cannot process online returns or exchanges in salon.

Stefan Warehouse
27 Waterway drive
Coomera
QLD 4209

Please include your name and order number .

If you change your mind about a purchased item and wish to return it to us for a refund or exchange, you will be responsible for the return postage cost. The item must be unopened, seal intact and in sellable condition.

Faulty Products 

If you believe a product you have purchased is faulty, we must be notified immediately. You may be asked to provide photographic or video evidence to support your claim. For faulty products or wrong items received you will be provided with a postage paid return slip.

Please take care when sending back any items, as we cannot accept any damaged items

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note, gift cards, hair extensions and all brushes are non-refundable / exchangeable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@stefan.com.au