Gift Card Terms & Conditions

Stefan E-Gift Cards are valid online only and can not be used for in salon products & services. The purchase of a gift card is deemed to be complete when you receive an order confirmation at your nominated email address. You cannot cancel the purchase of a gift card or return a gift card after the time outlined in clause (1b) or purchase a gift card using Afterpay. 

Cards cannot be replaced if lost or stolen, including instances where the incorrect email address has been supplied by the purchaser. Cards cannot be exchanged for cash and no change is given. Any remaining balance can be used for future purchases. While we do our best to ensure e-Gift Cards are sent on the requested date, your order may be held for review and we ask that you please allow up to 48 hours for delivery in peak periods. 

Gift Cards are valid online on the Stefan website in the country of issue, to redeem a gift card enter the unique gift card code online at checkout. Gift cards are not legal tender, account cards, credit or debit cards. They can not be exchanged or redeemed for cash, a discount or anything else. 

If you make a purchase using the gift card for an amount that exceeds the gift card balance, you must pay the excess amount using another payment method. We will not replace any lost or stolen gift cards. If your gift card is lost, you should immediately contact us so we can canel the gift card. This does not oblige us to replace your lost or stolen gift card. 

We Reserve the right to cancel any gift card for any reason and at any time, without notice to you. If we do so, we will provide you with a refund or a replacement gift card equal to the balance on the cancelled gift card, unless the reason for cancellation was for suspicions of fraud or illegal activity.

We may vary these terms and conditions from time to time. Any variations will be effective upon the posting of the revised terms and conditions on our website. Your continued use of a gift card after the posting of the revised terms and conditions constitutes your agreement to the revised terms and conditions.