FREQUENTLY ASKED QUESTIONSDear our valued guests, We thank you for booking with Stefan and promise to never take your trust for granted. For all our foiling, balayage and extension guests, we have a 48 hour cancellation policy. If you cannot make your appointment, we kindly ask for you to please call us to notify us 48 hours prior to your appointment. Thank you for understanding. For all our stylecut guests, we kindly ask for 24 hours notice prior to your appointment. A friendly reminder that if you are experiencing any symptoms of feeling unwell, we ask you to please call us with as much notice as possible to reschedule your appointment. We look forward to seeing you in salon and taking great care of you. Thank you! Stefan
The simple answer is YES. Stefan.com.au ship outside of Australia. To calculate and apply international shipping, please select your location on the cart page before checkout!
Please be aware that Stefan.com.au are not responsible for any VAT or import taxes in your country. It is the buyers responsibility to ensure taxes are paid or not applicable to your items.
Delivery charges are currently: $15 within domestic Australia, FREE within Australia with a minimum spend of $150, and $25 Flat Rate to remaining International Countries
We strive to have your order shipped on the same business day but can take up to 3-5 business days during busy periods. Australian Domestic delivery generally takes 2-5 business days once received by Australia Post but can take longer depending on public holidays and other factors out of our control. International shipping can take up to 14 business days. When your order's ready to leave our warehouse we'll email to let you know. Then you can Track your order for regular updates, when it’s ready to leave our warehouse we’ll email to let you know.
Only just ordered? You can check your order status via your Account.
We can attempt to cancel your order, please chat below ASAP to request this. This can't be guaranteed! We can cancel before delivery but once your order has been shipped you will have to return the unused items within 30 days of receiving your order. View our returns terms for more info.
If you believe that your delivery address is incorrect please chat below ASAP. Address changes cannot be guaranteed however will be attempted. If your Order has already been delivered to the incorrect address it is out of our hands and you will have to lodge an investigation with Australia Post.
At this time we accept Credit Card, Paypal, GooglePay, ApplePay, Afterpay + Zippay payments.
Please use our live chat feature below for any other queries you may have. Alternatively, you can contact our Customer Service on (07) 3840 0000.
Need to call after hours? In emergency try (07) 3840 0099 (AH)