SHIPPING AND DELIVERY POLICY

We deliver products Australia wide and internationally using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated and will be added to the order total before checkout. All orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia, International delivery time will depend on country or region and estimated between10-15 business days.

Stefan Hair Fashions Pty Ltd ships goods Australia wide and internationally

PRICING POLICY: All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 08.03.10. Product prices are regularly updated when price changes have been implemented.
Card types accepted for payment that we supply to you

CUSTOMER SERVICE POLICY: Stefan Hair Fashions is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days in Australia and 10-15 business days internationally; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

REFUND/RETURN POLICY

Refund Policy: All products you purchase purchased from Stefan are covered by our 100% Money Back Guarantee.

Please contact our Head Office by telephone (07) 3840 0000 within Australia, (+617) 3840 0000 outside Australia or via e-mail: email@stefan.com.au if you have any questions in regards to our refund/exchange policy or are not satisfied with any product you have purchased our online store. Please retain your order/purchase number for refund purposes.

Exchange Policy: If at anytime you wish to exchange a product you have purchased from our online store, you may do so by contacting our head office via telephone (07) 3840 0000 within Australia, (+617) 3840 0000 outside Australia or via e-mail: email@stefan.com.au and we will respond to your enquiry promptly and arrange a suitable exchange. Please retain your order/purchase number for exchange purposes.

CONSUMER DATA POLICY

Privacy Policy: Stefan Hair Fashions is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us. Stefan Hair Fashions uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Stefan Hair Fashions only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computers IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

More information More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au

Security Policy When purchasing from Stefan Hair Fashions your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre shop@stefan.com.au.

Contacting Us

The Stefan Hair Fashions Head Office is is located at 170 Melbourne Street, South Brisbane, Queensland 4101.

For further information on Stefan Hair Fashions privacy policy you can contact Stefan Hair Fashions by telephoning (07) 3840 0000 within Australia, or outside Australia (+617) 3840 0000 or by e-mail at email@stefan.com.au.